FAQ | B&B Theatres

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FAQ

What time does the theatre open?

The theatre opens 30 minutes before the earliest advertised showtime.

What are the prices?

Ticket and concession prices vary based on location, showtime and format (IMAX, Grand Screen, 3D, Marquee Suites). For the most accurate ticket pricing, visit www.bbtheatres.com, select your local theatre from the drop down menu and scroll to the bottom of the page.

What is my Backstage Pass loyalty number?

Thank you for participating in our loyalty program! Your membership number is the phone number you provided at the time of your sign up.

How do I redeem my Backstage Pass loyalty offers?

Once at the register, provide your loyalty membership number (your phone number) to the friendly employee and our point of sale software will automatically pull up the special offer(s) available to you.

http://www.bbtheatres.com/loyalty-faq/

When will you show _____________ movie?

Our booking department works very hard with each studio to bring the very best variety of films possible to each market. Sometimes it is not possible to play more limited released options in every town. Our contracts with studios are finalized on Mondays for the coming weekend. New features and showtimes should be available no later than Tuesday afternoons.

I have a Dickinson gift card. Can I still use it?

All old gift cards should be mailed to Gift Cards, B&B Theatres, PO Box 129, Liberty, MO 64069 with the total amount on the card included in the letter.

B&B gift cards may also be used at all locations!

Previous Dickinson locations:

Emporia Flinthills 8 Cinema, Hutchinson Mall 8, Junction City Gem, Overland Park 16 (Palazzo), Shawnee 18 (Westglen), Northland 14 (Northglen), Lee's Summit 16 (Eastglen), Tulsa Starworld 20, Port Arthur Central Mall 10

How do I apply for donations?

You may make your donation request at our Donations Request page. Due to high volumes, we may not be able to honor every request.

When do tickets go on sale each week?

When do tickets go on sale each week?

New tickets go on sale each week, Monday evening by 8:00 pm (meaning, anytime prior and up to 8:00 pm at the latest). Typically, tickets gets posted between 6:00-8:00 pm on Monday, for the following Friday-Thursday. Note: for "event" films, like Star Wars, ticket pre-sales may be available and those will be posted at the advertised time.

When should I receive a confirmation email from an online ticket purchase?

While it should be an automatic response, please check your junk or spam email box. If it isn't there, please send a note to contact@bbtheatres.com and we will look it up based upon your email. (We will need the email address used for the ticket purchase)

 What is your refund policy?

Can't make it to the movies due to weather?  Members of the Backstage Pass Loyalty Program can refund tickets up to three (3) hours prior to showtime using the link from the ticketing confirmation email!  Membership to the Backstage Pass is free, so that's a great way to hedge against inclement weather.
Outside of those refunds and like most theaters and entertainment venues, we do not offer rain checks due to snow, ice, or other weather-related circumstances unless we are unable to open or the Governor issues a state of emergency.  In those instances, tickets will be exchanged or refunded in person at the theater box office up to 30 days after the showing.  In order to protect the personal information of our valued guests, we do not offer box office services (including ticket sales and refunds) over the phone. Thank you and enjoy the magic of the movies!

Regarding R Rated films

Customers must be 17 years of age or older to buy a ticket to an R rated film.

Customers under the age of 17 must be accompanied into the movie by a parent or adult guardian 21+ years of age.

Parents or guardians may not buy a ticket for a minor person and allow them to go into the movie unaccompanied.

Customers under the age of 17 who are found to be unaccompanied in an R rated feature will be escorted off the property without a refund.

Children 6 and under are not permitted in an R rated feature after 6 p.m.

A government issued ID (Driver's License, State ID, Military ID) with a photo and a date of birth is required when purchasing an R-rated ticket. 

 

Children under 3 are free. In reserved seating auditoriums, the child must be able to sit in the same chair on the parent/guardians lap.

No. There are no refunds for MTKC events and all sales are final.